A downtown kitchen back online overnight
A failed 12.5-ton rooftop unit above a fully-booked restaurant, on a Thursday in July. Crane, unit, and commissioning — completed between close and prep.
Project record
- Location
- Downtown Austin, TX
- Equipment
- Carrier 48TC 12.5-ton packaged RTU, curb adapter, new economizer
- Timeline
- 17 hours, call to commissioning
- Result
- Zero lost trading hours
The call came at 2 PM: dining room at 84° and climbing, a compressor with a ground fault, and a weekend of reservations at stake.
Our commercial team confirmed the RTU was beyond economic repair, sourced a compatible 12.5-ton unit from our distributor's regional stock the same afternoon, and scheduled a night crane lift for 1 AM — after service, before prep.
By 7 AM the new unit was set, curb-adapted, wired, charged, and holding the dining room at 72°. The restaurant never lost a single cover. They've since moved all four of their locations onto an Elevare maintenance program.
